Privacy Policy

1. Introduction

PetStay.in ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet boarding marketplace services in Bangalore, India.

This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

2. Information We Collect

2.1 Personal Information

• Identity Data: Full name, date of birth, gender
• Contact Data: Email address, phone number, residential address
• KYC Documents: Aadhaar card, PAN card (for partners/hosts)
• Profile Data: Username, password, profile photo

2.2 Pet Information

• Pet name, breed, age, size, and type
• Vaccination records and medical history
• Dietary requirements and special needs
• Pet photos and behavioral notes

2.3 Financial Information

• Payment card details (processed securely via payment gateways)
• UPI IDs and bank account details (for partner payouts)
• Transaction history and invoices

2.4 Technical Data

• IP address, browser type, device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. Purpose of Data Collection

We collect and process your data for the following purposes:

• To facilitate pet boarding bookings between customers and partners
• To verify partner identity and ensure safety of pets
• To process payments and payouts
• To send booking confirmations, updates, and notifications
• To improve our services and user experience
• To comply with legal obligations
• To prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We may share your information with:

• Pet Boarding Partners: Customer name, contact details, and pet information for booking fulfillment
• Payment Processors: Financial data for payment processing (Razorpay, PhonePe, etc.)
• Cloud Service Providers: For data storage and processing
• Legal Authorities: When required by law or court order

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement reasonable security practices as required under the SPDI Rules:

• Encryption of sensitive data in transit and at rest (SSL/TLS)
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls limiting data access to authorized personnel
• Secure data centers with physical security measures

6. Data Retention

We retain your personal data for:

• Active accounts: As long as your account is active
• Closed accounts: Up to 5 years for legal and audit purposes
• Transaction records: 8 years as per Indian tax laws
• KYC documents: As per RBI and PMLA guidelines

7. Your Rights

Under Indian law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Withdrawal of Consent: Withdraw consent for data processing (may affect service availability)
• Deletion: Request deletion of your data (subject to legal retention requirements)

To exercise these rights, contact our Grievance Officer (details below).

8. Cookies Policy

We use cookies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our services

You can control cookies through your browser settings, though this may affect website functionality.

9. Third-Party Services

Our platform integrates with third-party services including:

• Payment gateways (Razorpay, PhonePe)
• Cloud infrastructure (AWS/Google Cloud)
• Analytics services (Google Analytics)
• Communication services (WhatsApp Business API)

These services have their own privacy policies governing data handling.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and SPDI Rules, we have appointed a Grievance Officer:

13. Contact Us

For any privacy-related queries or concerns:

• Email: privacy@petstay.in
• Phone: +91 74060 00888
• Address: Bangalore, Karnataka, India

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.